DJI is committed to helping maintain safe air space for all our users and the public. Our GEO system has different levels of geofencing zones to help you choose the right flight location based on different policies around world. If you have been authorized to operate in a GEO zone by the authorities you can apply to unlock flight restriction in Authorization Zones or restricted areas. There are 2 unlocking procedures, depending on the type of zone. Unlocking an Authorization Zone only requires a DJI user account to have its identity verified. When you takeoff inside or near an Authorization Zone a flight restrictions warning will be shown in the app. Tap yes and choose credit card or phone SMS for verification. After verification tap the confirm button to unlock the Authorization Zone. The unlocking license can be checked and managed in the app. You can also unlock and Authorization Zone on the fly safe section of the DJI’s official website before the flight.
First visit self-unlocking under fly safe on DJI’s website. Select the zone for unlocking and the product model and put your drone serial number and complete the identity verification. When the verification succeeds you can launch the app and download the unlocking license. If you have the authorization to operate in a restricted zone you can request custom unlocking from fly safe on DJI’s website. Select your plan flight area, input your drone’s serial number and submit documentation showing your authorization to fly in the designated area. After approval an email copy of your request will be sent to you. Then you can launch the app and download the unlocking license. The required documentation may differ depending on the type of the designated zone and flight purpose. For more details visit DJI’s website (www.dji.com/flysafe/customounlock) or send an email to flysafe@dji.com.
After you request is approved the unlocking license needs to be downloaded before you can fly in the GEO zone. Connect the mobile device and drone. Launch the app. Go the camera view, select general settings and select unlocking license. Tap app and sync to download the latest unlocking license. Tap import to aircraft. The drone’s unlocking license will be updated and the original 1 will be replaced. Tap aircraft and sync. Check the unlocking license. The unlocking license can be turned on or off as required. After the unlocking license is enabled the unlock flight zone will be displayed in the app. To fly outside of the zone turn off the unlocking license. To check the unlocking history go to the home screen. Me, more and my unlock NFZ application. Tap refresh to update the local list.
DJI provides a 24/7 unlocking service for GEO Zones. After an unlocking request is submitted on DJI’s website we will reply to you within 1 hour. If you have any questions sends an email to flysafe@dji.com.
