Store Policies

We offer a 10-day 'buyer's remorse' return policy. Unopened boxes can be returned with no questions asked. Opened and flown product can be returned and must be in new working order (subject to our discretion). Opened boxes will incur a 20% restocking fee. Please fill out a form at www.dronenerds.com/rma and our returns department will process your request. We do not refund shipping costs if item is in working condition.

The returned merchandise must be in its original condition and accompanied by the packing slip included in your order, as well as the original documentation and packaging; otherwise the return will not be honored. Original condition means that there are no scratches, marks or blemishes on the product and the security tags are still attached. The product must not have been sized or altered in any way.

• Damaged Box or Damaged Product: If you receive damaged or incorrect item(s), contact a Customer Support no later than 5 business days of receipt of your shipment to make the necessary corrections. If there is extensive damage to the box, refuse delivery and contact a Customer Support immediately at 786-708-7807.
• Refusal of Delivery: If a package is refused for delivery, outside of arriving damaged or in a damaged box, the customer will be responsible for actual shipping charges incurred by Dronenerds.com. Once we receive the package back in our warehouse, we will issue a credit to the original form of payment for the purchase price less the actual shipping cost of shipping the package to you.
• Incorrect Shipping Address Provided: Packages that are returned because of an incorrect address provided by the customer will be subject to additional shipping charge. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be reshipped will be subject to a reshipping fee. If the package is returned and customer has not contacted a customer support the order will then be refunded back to the original form of payment.
  

FOB Origin, Freight Prepaid: Means that the seller/shipper pays the cost of shipping while the buyer/receiver of goods assumes the responsibility of goods at the point of origin.
DroneNerds.com ships to all U.S. destinations, including Alaska, Hawaii and Puerto Rico & the U.S. Virgin Islands.

Free Ground Shipping Over $599 - Free ground shipping applies to the 48 continental states (No Hawaii/Alaska/PR/VI)

International Shipping Policy - We ship worldwide! We work with various companies to ensure that you get the best rate possible for your international shipping needs. All duties and taxes are the responsibility of the customer. Contact us to get specific rate quotes.

Refusal of Delivery - If a package is refused for delivery, the customer will be responsible for actual shipping charges incurred by Dronnerds.com. Once we receive the package back in our warehouse, we will issue a credit to the original credit card for the purchase price less the actual shipping cost of shipping the package to you. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible. This does not apply to packages that appear to be damaged in shipping.

Incorrect Shipping Address Provided - Packages that are returned because of an incorrect address provided by the customer will be subject to additional shipping charges. When we receive the package in our warehouse, we will issue a credit to the original credit card for the purchase price less the actual shipping cost. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be shipped again will be subject to actual shipping charges. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible.

Shipping times do not include the day the order ships. Orders only ship on business days (M-F).  Orders placed before 3PM EST and verified will ship same business day; after 3PM EST will ship next business day. "2-Day" and "Standard Overnight" options refer to business days (Monday-Friday).  This does not apply to delays caused by acts beyond Dronenerds.com's control, such as acts of God, strikes, lockouts or disasters. Dronenerds.com reserves the right to cancel or suspend this offer should a computer virus, unauthorized intervention or other cause corrupt the integrity or the proper conduct of the offer. Dronenerds.com reserves the right to disqualify any order found to be disrupting the operation of the offer or website.

Protecting your private information is our priority. This Statement of Privacy applies to enterprise.dronenerds.com, and Drone Nerds and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Drone Nerds include enterprise.dronenerds.com. The Drone Nerds website is a ecommerce site. By using the Drone Nerds website, you consent to the data practices described in this statement.

Collection of your Personal Information

In order to better provide you with products and services offered, Drone Nerds may collect personally identifiable information, such as your:

–          First and Last Name

–          Mailing Address

–          E-mail Address

–          Phone Number

–          Employer

–          Job Title

If you purchase Drone Nerds’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information

Drone Nerds collects and uses your personal information to operate and deliver the services you have requested.

Drone Nerds may also use your personally identifiable information to inform you of other products or services available from Drone Nerds and its affiliates.

Sharing Information with Third Parties

Drone Nerds does not sell, rent or lease its customer lists to third parties.

Drone Nerds may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. Drone Nerds may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Drone Nerds, and they are required to maintain the confidentiality of your information.

Drone Nerds may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Drone Nerds or the site; (b) protect and defend the rights or property of Drone Nerds; and/or (c) act under exigent circumstances to protect the personal safety of users of Drone Nerds, or the public.

Tracking User Behavior

Drone Nerds may keep track of the websites and pages our users visit within Drone Nerds, in order to determine what Drone Nerds services are the most popular. This data is used to deliver customized content and advertising within Drone Nerds to customers whose behavior indicates that they are interested in a particular subject area.

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Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Drone Nerds. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Drone Nerds website.

Use of Cookies

The Drone Nerds website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Drone Nerds pages, or register with Drone Nerds site or services, a cookie helps Drone Nerds to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Drone Nerds website, the information you previously provided can be retrieved, so you can easily use the Drone Nerds features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Drone Nerds services or websites you visit.

Security of your Personal Information

Drone Nerds secures your personal information from unauthorized access, use, or disclosure. Drone Nerds uses the following methods for this purpose:

–          SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children Under Thirteen

Drone Nerds does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

E-mail Communications

From time to time, Drone Nerds may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Drone Nerds or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from Drone Nerds, you may opt out of such communications by clicking on the UNSUBSCRIBE button.

Changes to this Statement

Drone Nerds reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

Drone Nerds welcomes your questions or comments regarding this Statement of Privacy. If you believe that Drone Nerds has not adhered to this Statement, please contact Drone Nerds at:

Drone Nerds
5553 Anglers Ave
Suite 109
Dania Beach, Florida 33312

Email Address:
marketing@dronenerds.com

Telephone number:
7867087807

Effective as of October 23, 2022

Links - This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by Dronenerds.com.

If a user wishes to subscribe to our catalog, newsletter, etc., we ask for contact information such as name, street address and email address to provide these communications. Because we respect our users' privacy, we provide a way to opt-out of these communications. Please see the choice and opt-out section below.

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send you an email. Generally, users may not opt-out of these communications, though you can deactivate your account. However, these communications are not promotional in nature.

We reserve the right to change this privacy policy, and any of our policies or procedures concerning the treatment of information collected through the site, without prior notice. You can determine when this privacy policy was last revised by referring to the "Last Updated" legend at the top of this page. Any changes to our privacy policy will become effective upon posting of the revised policy on the Internet, accessible through the site. Use of the site following such changes constitutes your acceptance of the revised policy then in effect. We encourage you to bookmark this page and to periodically review it to ensure familiarity with the most current version of our privacy policy.

For further assistance you can reach us at 786-708-7807 or fillout the following contact form and we will have one of our Nerds contact you as soon as possible.

Drone Nerds
20614 Biscayne Blvd.
Aventura, FL 33180